The following terms and conditions apply to the use of our web site and the provision of our Products and Services:
- Any information found on any PipelineRunner.com website is intended for guidance only. Any website and the products described in it are subject to change without notice. For more detailed information on this please see our FAQ page.
- We do not guarantee that any PipelineRunner.com website will be compatible with all hardware and software that may be used by visitors to the site.
- We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as a result of your access to, use of or browsing of any PipelineRunner.com website or your downloading of any materials, data, text or images.
- The copyright in the design and content of any PipelineRunner.com site is and remains the property of PipelineRunner.com. All rights are reserved. Some images or information may have been provided by third parties, and may be subject to their copyright. In each case the individual images or pieces of information are used with permission and the copyright of the owner is acknowledged.
- Invoices and confirmations are automatically sent via Email using the email address given when you place your order.
- Payment for products must be made at the time of placing an order as shown on our Order Page unless an alternative arrangement has been approved in advance by an authorised representative of PipelineRunner.com.
- No contract exists between us for the sale of any products or services until the we have received and accepted your order and (with the exception of approved accounts) payment in full in cleared funds. Once we have accepted your order and payment if applicable, there is a binding legal contract between us. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place an order online, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
- We may agree at our sole discretion to accept Official Purchase Orders from Government Bodies, Educational Establishments and the like. We may agree at our sole discretion to open a credit account for approved customers and businesses. In each case this shall be conditional upon the satisfactory completion of an account application and the provision of suitable trade references if we request them. We may use the services of a Credit Reference Agency to assist us in determining whether or not to approve an application, who may record details of the search. If we decide not to accept Purchase Orders or open an account in an individual case we may decline to give a reason for that decision. Any such decision does not necessarily reflect on the applicant, and may just as easily be due to circumstances affecting PipelineRunner.com at that time.
- Payments for goods and services supplied against an Approved Account and/or Official Purchase Order must be made STRICTLY within 30 days from the date of Invoice unless otherwise agreed in writing. We reserve the right to add Statutory Compensation and Interest charges to any account where payment is made later than specified in the agreed terms, and to make an administration charge for each occasion on which it becomes necessary to review an overdue account. If it should be necessary to appoint a third party Debt Collection Agency or to initiate Court Action to recover monies due all costs involved must be met by the purchaser.
- We may suspend or terminate any account at our discretion should it become out of order. Once an account has been suspended or terminated any orders or work in progress will also be suspended until such time as the account is put back into good order. Following the suspension of an account PipelineRunner.com may require a bond or deposit or advance payment before filling further orders.
- Our terms take precedence over any conflicting terms of individuals or organisations purchasing our Products and Services. We will not accept any orders where the purchaser requires their own terms to take precedence.
- We may change these terms of sale without notice in relation to future sales. However, our current terms will always be available for perusal on any PipelineRunner.com website and a copy will be made available via email on request.
- PipelineRunner.com has a separate page covering our Refunds and Returns Policy in detail.
- Nothing in any of our terms and conditions or policies affects your statutory rights.
EULA
PipelineRunner.com software products are licensed not sold. The EULA (End User License Agreement) applies to all licenses, whether or not the payment of a fee is involved. You will have to accept these terms and the EULA when you purchase, and accept the EULA when installing the software. Please read the EULA carefully before purchasing, downloading, or using the software.
Complaints Policy
PipelineRunner.com has undertaken to adhere to the very highest standards of trading. We try very hard to ensure that you will have no cause for complaint about the products and services supplied by PipelineRunner.comt. However, we are only human and it is possible that at some time a mistake may be made. In the unlikely event of this happening it is our stated intention to address the problem directly, and to learn from any problem that may arise in order to reduce the chances of any future difficulty from a similar cause. We undertake to:
- Deal with any problem that may arise quickly, efficiently and sympathetically.
- Always treat our customers with respect and courtesy.
- Put right as a matter of course anything that we may do wrong – our customers should expect that rather then hope for it!
- Give all our staff the authority to deal with simple complaints on the spot without needing to refer to senior management.
- Always allow customers to access the highest level of staff if they are dissatisfied with a decision of a less senior staff member.
- Learn from any complaint we may receive so that any avoidable problem is not repeated.
If you ever have cause for complaint you can contact us via the Get In Touch page. You can use any of the contact details published on our website.
If you are reading this section because you have a complaint you wish to raise, please accept both our apologies and our assurance that it will be dealt with as soon as you notify us.
Address for Service
PipelineRunner.com is wholly owned by C.N. Bray. Any documents may be served on the business at our main trading address: 89 Railway Road, Newhaven, East Sussex BN9 0AY.
