Regardless of the type of license you hold, free technical support is always available for the following items:
•Bug Reports – Reporting is free by completing the Bug Report Form, and if a reproducible case is provided all support relating to that bug will be free of charge.
•Error Message Reports – Automatic error message reporting may be available within the application which if activated will let us know if an unexpected issue arises. If that issue turns out to be caused by an application issue again all support relating to that issue will be free of charge, otherwise you will be offered the opportunity to purchase a commercial license that includes a technical support component.
At the time of writing full Dedicated Technical Support support is available for holders of a Commercial License, and extended technical support to those with a Pro License
Important: The number and type of licenses that are available may be changed at any time. However, once you have purchased a license you will be entitled to all rights conferred by that license for its entire term.
See Also: Technical Support Dedicated Support